Well yesterday was if nothing else interesting. After ringing PD head office to notify them of the whole situation, my thoughts were taken down and I was advised I would be called back. A few hours later, the Regional Manager who we had dealt with before gave me a call professing that they are doing all the can and that he will make a compliant to the ombudsmen. I managed to request that he research the time lines involved in this step before going through with it as I had already looked into it and believed it would not help our cause.
Fast forward another two hours, I receive a nice email out lining everything I already knew, name dropping people I had told him to call and basically saying how they were doing a great job taking care of this problem and how everyone believes this will get fixed prior to 31/10.
I still believe the issue is if this happens to 1 in every 10 homes, which I was told is the stat from our friend above, how does it happen at all when PD know what these gas people are like.
Out of disgust after reading such a propaganda filed email, we decided that it was probably about time that they knew a few “home” truths about all the problems and the impact this has had on our life. Nothing nasty, just the facts and the experience as we have found it.
This email was sent 2:00pm yesterday as yet I have not received a response. I guess only time will tell.
As for good news, the garage door is finally in, this was meant to be up straight after painting 4-5 weeks ago, the last external flood light has been installed and it looks like the painters have been back to start doing the touch up work.
Our Practical Completion Inspection is still booked for Monday and we are still awaiting a copy of the certificate of occupancy so we can get everything arrange with the bank so once the gas is connected we can move in, whenever that will be…
Have a good Friday.
Friday, October 24, 2008
Thursday, October 23, 2008
Planners, planning and homelessness….
Well, we decided to hold off telling our flatmate the wonderful news about the gas till last night, as we were advised that we might have an answer within 48ish hours.
Once we got home to tell our flatmate the ‘good’ news that we would be hanging around for another few weeks, he jumped in first with his good news that he had finally found a new flatmate to take our place the same weekend we were originally scheduled to move out.
I have called the gas mains people again this morning and informed them of our situation. Hopefully when the planners get an update on our situation they will have a heart and reschedule something so our gas gets connected and we have somewhere to live.
So, as we stand at the moment, due to the wonderful information from PD our living arrangements hang in the hands of the ‘planners’. Lets hope for good news today or tomorrow, I think we are due for a bout of good luck with this house sooner or later.
Once we got home to tell our flatmate the ‘good’ news that we would be hanging around for another few weeks, he jumped in first with his good news that he had finally found a new flatmate to take our place the same weekend we were originally scheduled to move out.
I have called the gas mains people again this morning and informed them of our situation. Hopefully when the planners get an update on our situation they will have a heart and reschedule something so our gas gets connected and we have somewhere to live.
So, as we stand at the moment, due to the wonderful information from PD our living arrangements hang in the hands of the ‘planners’. Lets hope for good news today or tomorrow, I think we are due for a bout of good luck with this house sooner or later.
Wednesday, October 22, 2008
Carpet
After all the hassels and dramas, i thought I'd post something that was actually a nice surprise to see.
Our carpet is now laid and we are happy with the colour and style we chose.
So, even though we cannot move in til roughly the 14th November, the house is ready to go. Now, if only we could have the gas connected on time.....
Pics are below:
Our Master Bedroom
Our Master bedroom
Pattern on the carpet
Guest bedroom
Rumpus Room
Our carpet is now laid and we are happy with the colour and style we chose.
So, even though we cannot move in til roughly the 14th November, the house is ready to go. Now, if only we could have the gas connected on time.....
Pics are below:
Our Master Bedroom
Our Master bedroom
Pattern on the carpet
Guest bedroom
Rumpus Room Still No Answers
Well D-day has come and gone, the gas people have made an issue of our complaint but we will not know anymore until it is actually booked. So it looks like we are canceling trades people, furniture delivery, leave etc.
That will teach us a lesson in trust, mainly do not trust PD. I really thought that they could at least do one thing right, I held out all hope and again we are dissapointed.
That is really the one word to sum up the experience we have had... Dissapointed
That will teach us a lesson in trust, mainly do not trust PD. I really thought that they could at least do one thing right, I held out all hope and again we are dissapointed.
That is really the one word to sum up the experience we have had... Dissapointed
Tuesday, October 21, 2008
In Limbo
Well, as written previously we were thinking today was "D-day" to find out if our gas would be connected in time.
Ryan spent most of this morning back and forth on the phone to the gas company, only to be told at 3pm that they still can't give us a date and that when the trenchers book it in we will recieve a phone call.
I am at the end of my tether... Why won't these idiots just commit and give us an answer. It can't be that bloody hard to say "yes we can do it before the 27th Oct" or "no, you will have to wait until later on". I have lost patience and feel like going down and thumping these people. First on my list would be our Porter Davis site supervisor, as he got us into this mess.
Ryan and I have fought over these dickheads and it really hurts me. I just want to be able to have the last (so called) two weeks of this nightmare to go smoothly and then us to be able to move in and enjoy our house. At the moment I am in despair and really begining to hate our house.
There have been numerous times over the past few days where i have just burst into tears because this dream of ours (to build our home) has been ruined and we have been continually stuffed around making this whole process a nightmare. Ryan has been great at holding it together and supporting me, but it is getting increasingly tougher as the days go by.
At the moment we are in limbo. We have no date for the gas connection, our PC Inspection is scheduled for this Monday and our Settlement is meant to be next Friday. Settlement will not be going ahead unless these morons get their act together and connect our gas. Which means that all the deliveries and tradesman we have booked in to get things installed and delivered will have to be phoned and told that we have to re-schedule.
This is a major pain in the ass. And is so stressfull for the both of us. However, those at Porter Davis really don't give a shit. And that makes me even madder.
Fingers crossed that tomorrow we can get a definate answer and can move forward with this never ending nightmare.
Ryan spent most of this morning back and forth on the phone to the gas company, only to be told at 3pm that they still can't give us a date and that when the trenchers book it in we will recieve a phone call.
I am at the end of my tether... Why won't these idiots just commit and give us an answer. It can't be that bloody hard to say "yes we can do it before the 27th Oct" or "no, you will have to wait until later on". I have lost patience and feel like going down and thumping these people. First on my list would be our Porter Davis site supervisor, as he got us into this mess.
Ryan and I have fought over these dickheads and it really hurts me. I just want to be able to have the last (so called) two weeks of this nightmare to go smoothly and then us to be able to move in and enjoy our house. At the moment I am in despair and really begining to hate our house.
There have been numerous times over the past few days where i have just burst into tears because this dream of ours (to build our home) has been ruined and we have been continually stuffed around making this whole process a nightmare. Ryan has been great at holding it together and supporting me, but it is getting increasingly tougher as the days go by.
At the moment we are in limbo. We have no date for the gas connection, our PC Inspection is scheduled for this Monday and our Settlement is meant to be next Friday. Settlement will not be going ahead unless these morons get their act together and connect our gas. Which means that all the deliveries and tradesman we have booked in to get things installed and delivered will have to be phoned and told that we have to re-schedule.
This is a major pain in the ass. And is so stressfull for the both of us. However, those at Porter Davis really don't give a shit. And that makes me even madder.
Fingers crossed that tomorrow we can get a definate answer and can move forward with this never ending nightmare.
The Gas Saga Continues
Thanks to the big faceless multinational company I work for I was able to spend the greater part of yesterday afternoon on a search for truth.
As of yesterday we still had a gas connection date for AFTER settlement.
PD had neglected to remember when the trenching was booked in for and had, of all things, the port-a-loo in the way so the linesmen could not do the trenches and tap the mains for gas.
After an hour or more on the phone with the retailer and ultimately the actual company who owns the gas mains and arranges everything I was able to get the issue escalated with them. This is something PD or the retailer where not able to achieve when they supposedly have been trying. One does wonder how hard they tried or who they spoke too…
After a sleepless night today is possibly ‘D’ Day, do we or don’t we go ahead with settlement as planned?
Can we live for two weeks without, our heater, air conditioner, stove top or hot water? PD do, we don't.
Was I able to convince the supplier to get our job booked in prior to settlement? Fingers crossed.
Am I going to have to cancel the leave I have already booked?
Is this just another one of PD's 'point of difference' we think so
As of yesterday we still had a gas connection date for AFTER settlement.
PD had neglected to remember when the trenching was booked in for and had, of all things, the port-a-loo in the way so the linesmen could not do the trenches and tap the mains for gas.
After an hour or more on the phone with the retailer and ultimately the actual company who owns the gas mains and arranges everything I was able to get the issue escalated with them. This is something PD or the retailer where not able to achieve when they supposedly have been trying. One does wonder how hard they tried or who they spoke too…
After a sleepless night today is possibly ‘D’ Day, do we or don’t we go ahead with settlement as planned?
Can we live for two weeks without, our heater, air conditioner, stove top or hot water? PD do, we don't.
Was I able to convince the supplier to get our job booked in prior to settlement? Fingers crossed.
Am I going to have to cancel the leave I have already booked?
Is this just another one of PD's 'point of difference' we think so
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